Run daily operations
The operations queues — the overview summary, every queue and what decision it needs, the per-queue filters and paging, and the inline actions for approving, rescheduling, shipping, delivering, and reminding.
Operations is the triage surface: every item across your published campaigns that is waiting on someone to act, grouped into queues. It answers "what should I do next" without opening each campaign.
What this is and when to use it
Use it when:
- You are starting a working session and want one list of everything pending.
- A creator is waiting on a shipping step, or on a reminder.
- You need to chase the creators who have not booked, have not posted, or have missed a window.
Do not use it to:
- Work one campaign end to end — that is Review applications.
- Change a campaign's brief, dates, or budget — that is Create a campaign.
- Resolve an approval-limit request — that is handled by Relish, and the queue links to the campaign it blocks.
Read the overview
- Open Operations from the organization's navigation.
- Read the summary line — how many items need attention in total, which queue holds most of them, and how many categories are clear.
- Read each queue card rendered below it, which previews the first few items in that queue.
- Select View all on a card, or a row, to open the queue's own page.
Queues with nothing in them are not rendered, and when nothing at all is pending the page reads All caught up — No pending operational items across your organization.
The queues
| Queue | What it holds | What you do about it |
|---|---|---|
| Pending Applications | Applications waiting for review across your campaigns | Approve or reject, inline |
| Scheduling Backlog | Approved creators still waiting to book a visit | Chase or book them |
| Upcoming Appointments | Visits scheduled in the days ahead | Prepare for the visit |
| Overdue Follow-up | Completed visits past the follow-up window | Follow up, or reschedule |
| Awaiting Posts | Completed visits still waiting on creator posts | Remind the creator |
| Awaiting Visit Time | Approved creators on walk-in campaigns who have not committed a store visit | Chase them, or pass |
| Blocked Approval Capacity | Campaigns with a pending approval-limit request | Wait for Relish to raise the cap |
| Pending Address Confirmation | Approved creators who still need to confirm their shipping address | Remind the creator |
| Pending Fulfillment | Approved creators waiting for the brand to pack and add tracking | Mark as shipped |
| In Transit | Products shipped with tracking | Confirm delivery |
| Overdue Content | Shipped creators past the content deadline with no post | Chase the creator |
Only published campaigns produce operational items. Drafts, campaigns in review, completed campaigns, and archived campaigns never appear here.
Work a queue
- Open the queue from the overview, or from a dashboard link such as Open scheduling backlog.
- Read the page description — it states what the queue holds.
- Use the brand filter (All brands) to scope the queue to one brand.
- Use the search box — Search by creator or campaign… — to find a specific item.
- Read each row for the decision data it carries: the creator, the campaign, the reach, and how long the item has been waiting.
- Act on the row with its inline action, or select the row to open the application or campaign it points at.
- Page through longer queues with the pager at the bottom.
- Select Back to return to the overview.
An empty queue reads Nothing in this queue, or No matching items with the search term when a search is what emptied it. Use Select all on this page when a queue supports bulk actions.
Act on a row without leaving the queue
- Approve / Reject on Pending Applications — the same decision as the campaign's review queue, without opening the campaign.
- Reschedule on Overdue Follow-up — open the reschedule request for a visit that has slipped.
- Mark as Shipped on Pending Fulfillment — record the shipment and its tracking, which moves the creator on to delivery tracking.
- Mark Delivered on In Transit — confirm the product arrived, which moves the creator to the content stage.
- Remind on Pending Address Confirmation — nudge a creator to confirm their shipping address before you can fulfil.
IMPORTANT — A Product Seeding application cannot ship before the creator confirms their shipping address. If the row is blocked, use Remind and come back once the creator has confirmed.
Related
- Review applications — the campaign-scoped view of the same decisions.
- The dashboard — the counts that link into these queues.
- Campaign schedule — the availability behind the scheduling queue.
- Find creators — the profile behind any row in this list.