Frequently Asked Questions

Learn how to navigate and make the most of the Relish platform. Find step-by-step guides and answers to common questions about using our creator-business connection platform.

🚀 Onboarding & Account Setup

📅 Scheduling & Appointments

🎯 Applying to Campaigns

🍽️ Restaurant Visits & Experience

CPG Campaigns

💰 Payments & Compensation

📱 Content Creation & Posting

👤 Account Management

🔧 Technical Issues

📞 Getting Additional Help

💡 Best Practices for Success

Frequently Asked Questions

🚀 Onboarding & Account Setup

I keep getting an error that my email was not verified. What does this mean?General

I get a 500 error when I verify my account. What do I do?Technical

I can't sign up or create an account. What should I do?Technical

I forgot my password. How do I reset it? General

How do I complete my profile setup?For Creators

📅 Scheduling & Appointments

How do I schedule a restaurant visit?For Creators

I can't find available time slots to schedule. What should I do? For Creators

How do I reschedule my appointment?For Creators

I'm trying to schedule but the system won't let me. What's wrong?For Creators

I scheduled but didn't receive a confirmation email. Is my appointment confirmed?For Creators

Can I bring friends or family to my appointment?For Creators

🎯 Applying to Campaigns

How do I apply to campaigns?For Creators

Why wasn't I selected for a campaign?For Creators

How long does it take to hear back about my application?For Creators

Can I apply to multiple campaigns at once?For Creators

What are the typical requirements for campaigns?For Creators

I applied but my application shows as "pending." What does this mean?For Creators

🍽️ Restaurant Visits & Experience

What should I bring to my restaurant visit?For Creators

What if I'm running late to my appointment?For Creators

Can I modify my order or dietary restrictions?For Creators

What should I do during my visit?For Creators

The restaurant staff doesn't know about the Relish program. What should I do?For Creators

What if I have a poor experience at the restaurant?For Creators

What happens if I don't show up to my appointment?For Creators

What if the restaurant is closed when I arrive?For Creators

CPG Campaigns

What is CPG Campaign?General

How does a CPG Campaign work?General

💰 Payments & Compensation

How and when do I get paid?For Creators

I completed my campaign but haven't been paid. What should I do?For Creators

How do I provide my payment information?For Creators

I didn't receive my full payment amount. Why?For Creators

Do I need to pay taxes on my earnings?For Creators

📱 Content Creation & Posting

What content do I need to create?For Creators

I can't post my content. What should I do?Technical

I posted my content but it is not showing up in Relish. What do I do?For Creators

Do I need to keep my posts up permanently?For Creators

What makes good content for campaigns?General

Can I repost content from other platforms?For Creators

👤 Account Management

How do I update my profile information?For Creators

Can I change my username or email address?General

How do I deactivate or delete my account?General

I think my account has been suspended. What should I do?General

I'm not receiving email notifications. How do I fix this?General

🔧 Technical Issues

The website isn't loading properly. What should I do?Technical

I'm getting error messages on the website. What should I do?Technical

I can't log into my account. What should I do?Technical

📞 Getting Additional Help

How do I contact support?General

What information should I include when contacting support?General

How long does it take to get a response from support?General

My issue wasn't resolved by support. What can I do?General

💡 Best Practices for Success

General TipsGeneral

Building a Good ReputationGeneral